E-commerce is quickly becoming a must for many; researchers from Forrester expect ecommerce to reach $250 billion by 2014 and then grow by 10% annually after that! So if you are not ready, it’s time to get your business involved in ecommerce. One of the most strategic ways to handle your ecommerce storefront is by integrating your ERP system with the platform. Here are 5 reasons why:
- Customer Self-Service: Customers and sales reps can see available inventory, order status, shipment tracking, pricing, their recent payments, and other account information—without your help! This not only cuts down on the hours you spend on the phone dealing with these issues but it makes the customers life easier too.
- Getting up to date sales info: Your ERP system will automatically be updated with your web sales. This will update your item inventory in the ERP system and on your storefront based on web transactions- as well as speed along your processing time. Now you can properly plan and purchase without having to key in all that information manually!?
- Increased internal productivity: Integrating your ERP and ecommerce will streamline many different facets of your business. By reducing time spent on customer questions and orders, speeding up the order process, as well as automatically updating information between the ERP and storefront systems you will have much more time for other important work activities they may get pushed aside on a day to day basis because you are so busy with what is not automated.
- Cut back on entry errors: Reentering data is when everything gets messed up, a number is wrong here, an extra zero there, etc. By using this integrated system, that information is automatically updated or uploaded- human interaction (and thus human error) will no longer be a problem- in not just one part of your business, but two!
- Happier customers: Getting the latest product info, knowing what inventory is in/out of stock, order tracking, payment history, pricing, not having to wait for you to have an account question answered, etc…what’s not to love!?
There are literally thousands of ecommerce platforms available for business use- but not all of them are ready to integrate with your ERP or Accounting system, be sure to investigate this topic further as you jump onto the ecommerce train!
About e2b teknologies: Founded in 2002 and headquartered in Chardon, OH, e2b teknologies operates three business units – e2b anytime apps, e2b enterprise, and e2b calibration. e2b enterprise develops custom cloud-based business applications and resells leading ERP accounting software, CRM, HRMS, and other enterprise business software applications from Sage Software, Epicor, Intacct, Sugar CRM, and other publishers. e2b anytime apps is the publisher of Anytime Collect, Anytime Assets, Anytime 500, and related Anytime brand products. e2b calibration is an ISO/IEC 17025 accredited calibration laboratory.
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