The Power of Infor CRM - Best-in-class solutions

Infor believes that for CRM to be effective, it must be flexible. Our customer interaction hub concept lets you combine solutions to drive a complete 360° customer view across all your channels, implement real-time decision-making to ensure you're targeting the right offer to the right customer, at the right time; and transform your marketing creative and project management into a streamlined, efficient powerhouse. Integrated marketing resource management, marketing, sales, service, and lead management enhance customer engagement, loyalty, and profitability.
Learn how Inforce allows you to leverage all of your back office data from a single source.

Specialized by industry

Infor CRM meets the distinct needs of a range of industries, including:

Financial services

Provide transparency and manage campaigns more effectively with localized and targeted content.

Hospitality and gaming

Acquire, develop, and retain the best guests via personalized communications.


Spot emerging trends across social networks and make the most of every instance customers interact with your brand.


Gain valuable customer insights to improve retention and cross-sell while delivering a consistent experience.

High tech

Raise brand awareness and improve relationships with distributors as well as consumers.


Manage and grow customer contacts by identifying needs, automating orders, and generating targeted marketing programs.

The Infor CRM advantage

Infor CRM customers can:

• Create and execute campaigns in 50% less time.
• Manage campaigns with 30% fewer employees.
• Increase response rates by up to 400% and gain quicker feedback on effectiveness.
• Reduce direct mail by up to 95%, with less frequent, more "on message" contacts.
• Increase visibility over call center performance.
• Link Infor ERP systems and data to the front-end lead management in Salesforce.