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4 Ways Sage 100 Manufacturing Exceeds Customer Expectations

Written by VBCC on May 12, 2021 10:26:54 AM

Sage 100 Manufacturing Offers Efficiencies Your Customers Expect

Satisfied customers ultimately lead to more frequent buying and bigger purchases over longer-term relationships. In today's digital age, their expectations are at an all-time high and ever-increasing. For B2B customers, the needs are even greater and may seem impossible to deliver, but did you know that the Sage 100 Manufacturing module has a number of automation capabilities that customers expect and help them do their jobs more efficiently?

1. Utmost Confidence in Price Accuracy

A buyer’s satisfaction sometimes starts and ends during the ordering phase. Your customers want to feel confident the pricing is correct, that items they need are actually in stock and that they’re going to get what they need when they need it and at the right price. Seems pretty basic but a surprising number of legacy manufacturing systems don’t deliver this.

Sage 100 Manufacturing ensures your inventory items are maintained and synced in real-time with your website. When your customer is logged into your website, they don’t see standard pricing, they see the price you see in Sage sales order entry if you offer special pricing. Sage 100 makes it possible to offer your customers:

  • Price level discounts
  • Price codes 
  • Customer-specific pricing
  • Quantity price breaks 
  • Price level override by product line 
  • Pricing by total quantity 
  • Pricing by category group 
  • And more

2. Real-time Availability

Just like they expect pricing to be accurate, your customers want to be confident in product availability. Sage 100 makes it simple for them to see the item's availability in the warehouse. In the main item view, the Sage integration with your website shows them images, user-defined description fields from Sage so they know what they're getting. It’s easy for you to manage and maintain related items and additional document images and attachments for price sheets, etc.

3. Order History with Easy Reordering

Your returning customers should be able to reorder as easily as possible. Busy customers expect to be able to log in, see their order history, and within a couple of clicks, place a reorder. With Sage 100, your returning customers can see all their account information once they log in. They'll see their outstanding and past orders, all the open and paid invoices that are attached to those orders, and any tracking information so that tracking their shipments is easy. The Sage 100 system allows them to drill down to the sales order, see the items on the order, and quickly add all the items to their cart.

4. A Cloud-Connected, Hosted Solution

Sage 100cloud Manufacturing works seamlessly with Sage 100cloud (formerly MAS 90, MAS 200 and Sage 100c) systems. Small- to mid-sized discrete manufacturing companies can have an integrated ERP solution that provides critical operational and financial information from a single source. Successful discrete manufacturing companies like yours rely on the real-time view the Sage 100cloud Manufacturing solution provides, including:

  • Cost Tracking
  • Estimating and Quoting
  • Sales and Work Orders
  • Planning
  • Scheduling

Are you a  Manufacturer? Click Here

To see how these solutions can increase your discrete manufacturing company’s profitability and streamline your processes by measuring the crucial financial and non-financial KPIs, contact the experts that know Sage 100cloud and the manufacturing industry. Contact Vrakas/Blum today.

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