ERP Implementation Partner Selection Tips and eBook
How to Find the Right ERP Implementation Partner Working with the right ERP implementation partner will be critical to the success of your ERP...
Your ERP not only allows you to be more efficient and more effective, it allows you to do things you could not do without it. For example, you can use the data in your ERP to create a better user experience, which can not only improve customer satisfaction, but can increase customer engagement and increase revenue. Here are a few ways to use your ERP data to engage your customers:
In order to drive adoption and really provide value that can be monetized, you need to provide customer-driven information and services, not just information that you think will push product. You can get ideas of what information your customer needs by talking to your customer service reps, your sales reps, and your customers themselves. Additional sales through upsell and cross-sell “suggestions” will increase your bottom line and the customer engagement will increase your band awareness and loyalty.
Acumatica Cloud-based ERP includes a customer portal in its Customer Management Suite along with sales, marketing, service, and reporting tools that enable you to manage the customer experience through your portal. For more information about how Acumatica can help your business, call the Cloud-based ERP consultants at NexVue at 203.327.0800 or email us at info@nexvue.com or simply click here for a Contact Us form.
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By Sandi Richards Forman, NexVue Information Systems, sforman@nexvue.com
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