Sage 100 ERP: Payroll Check Register Update Error Fixed!

Question: We recently installed Sage 100 ERP version 2013. After printing Payroll check and clicking the Check/Register Update. We got a strange error.

“Checks must be printed”. This is very strange because the checks were printed with no problem.

Answer:  We researched this issue with Sage. Turns out the problem is that some of the Crystal Report DLL’s were installed to the wrong location. The resolution is listed below:

On a 64 Bit Sage 100 2013 Standard Workstation:

Copy:

• C:\Program Files(x86)\Business Objects\Common\3.5\Bin\U2LMAS90.DLL
• C:\Program Files(x86)\Business Objects\Common\3.5\Bin\U25STORE.DLL
• C:\Program Files(x86)\Business Objects\Common\3.5\Bin\U25TOTAL.DLL

To:

• C:\Program Files(x86)\SAP Business Objects\Crystal Reports for .NET Framwork 4.0\Common\SAP Business Objects Enterprise XI 4.0\win32_x86

On a 32 Bit Sage 100 2013 Standard Workstation:

Copy:

• C:\Program Files\Business Objects\Common\3.5\Bin\U2LMAS90.DLL
• C:\Program Files\BusinessObjects\Common\3.5\Bin\U25STORE.DLL
• C:\Program Files\Business Objects\Common\3.5\Bin\U25TOTAL.DLL

To:

• C:\Program Files\SAP Business Objects\Crystal Reports for .NET Framwork 4.0\Common\SAP Business Objects Enterprise XI 4.0\win32_x86

After copying .dll files to the correct folder on the workstation. You will need to print the checks again for the system to acknowledge them as being printed.

Written by Mike Renner:  Partner WAC Consulting, Owner at Computer Accounting Services, a  Sage 100 ERP support provider based in Indio, CA.

Mike is an expert on Sage 100 ERP with over 25 years in the accounting software industry. Mike is also a Sage Certified Trainer and a recognized leader in the design, implementation and support of ERP systems, including Sage.

Specialties: Sage 100 ERP (formerly Sage MAS90/200), Sage 100 Fund Accounting (formerly MIP Non Profit Software), Sage Grant Management, Sage Online Fundraising, QuickBooks Enterprise and Point of Sale VAR.