What is CRM, What is Customer Relationship Management (CRM) Software?
Okay, in previous blogs we defined what is ERP? In this blog we will define what is CRM?
CRM implementations are a piece of cake?
Implementing new software is generally not something associated with sweetness; there may be a moment of bliss once it is in place but then… BOOM! Sour taste in your mouth. Yep, you have realized there is training to be done, bugs to fix, and the fact that the software just isn’t doing what you thought it would. Does any of this sound familiar? Par for the course for a majority of software installs right? Lucky for you, working with the right CRM vendor and the right CRM solution will take most of the technical issues off of your hands…you are just stuck with what can sometimes be the biggest challenge, the people.
Side note & helpful hint for anyone looking for a new CRM system: We switched to a new CRM internally- Sugar CRM and man is that sweet! The head of our marketing department is always saying “I haven’t been this impressed with a piece of software in a long time, I love Sugar” (we are also a sugar reseller, but the purpose of this note is purely to share our opinion from a user standpoint, it truly is an easy to use system)
Anyways, back to the blog…Your new challenge is now to get your team, who may be a little less than enthusiastic about the CRM system excited about using the software (people see it as more work until they learn how great it can be) Sometimes this is easier said than done, but if you put into practice these four tips, you might just enjoy some celebratory cake after all!
So, in a nutshell, Make everyone aware of the benefits of this software, keep the information flowing, communicate, train, and trust! Not only in implementing your CRM solution but in all areas of your business and I think you will find that it truly does simplify the process and generate a positive atmosphere in the office… see, CRM implementations can be sweet!
About e2b teknologies:
Founded in 2002 and headquartered in Chardon, OH, e2b teknologies provides ERP, accounting applications, custom cloud-based software development services, AR collections management software, and calibration services through its three business units – e2b anytime apps, e2b enterprise, and e2b calibration. e2b enterprise develops custom cloud-based business applications and resells leading ERP accounting software, CRM, HRMS, and other enterprise business software applications from Sage Software, Epicor, Intacct, Sugar CRM, and other publishers. e2b anytime apps is the publisher of Anytime Collect, Anytime Assets, Anytime 500, and related Anytime brand products.e2b calibration is an ISO/IEC 17025 accredited calibration laboratory.
Our goal is to provide customers with great products backed by world-class support, development services, and business consulting to help them achieve their goals – on-time, and on-budget. Contact us today for more information or to speak with one of our software experts.
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Okay, in previous blogs we defined what is ERP? In this blog we will define what is CRM?
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